Privacy Policy

This Privacy Policy explains how Onevia FZ-LLC (“Onevia”, “we”, “us” or “our”), a company registered in the United Arab Emirates under registration number 0000004098673, collects, uses, shares and protects personal data when you visit www.oneviauae.com (the “Website”) or contact us. We process personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”).

1. Information we collect

We collect only what we need to respond to you and to run the Website:

• Information you provide: your name, email address, phone number, company name, the service you are interested in and the content of your message when you use our contact form, email us or message us on WhatsApp.
• Technical information: standard server logs such as IP address, browser type, device information, pages visited and the date and time of access, collected automatically by our hosting provider for security and performance purposes.

The Website does not use advertising cookies or third-party tracking pixels.

2. How we use your information

• To respond to your enquiries and provide information about our services;
• To prepare proposals and, where you become a client, to deliver our services;
• To maintain the security, integrity and performance of the Website;
• To comply with legal and regulatory obligations in the UAE.

We will never sell your personal data or use it for unsolicited marketing.

3. Legal basis for processing

We process personal data on the basis of your consent (for example, when you submit the contact form), the steps necessary to enter into or perform a contract with you, our legitimate interests in operating and securing our business, and compliance with legal obligations.

4. Sharing your information

We share personal data only with trusted service providers who help us operate, under appropriate confidentiality obligations:

• Website hosting: Vercel Inc., which hosts and serves the Website;
• Email delivery: Resend, which delivers contact form submissions to our inbox;
• Government and authorities: where required to deliver services you request (for example, document clearing) or where required by law.

5. International transfers

Some of our service providers may store or process data outside the UAE. Where this happens, we take reasonable steps to ensure your data receives an adequate level of protection, consistent with the PDPL.

6. Data retention

We keep enquiry information for as long as needed to respond and follow up, and generally no longer than 24 months unless you become a client, in which case records are kept as required by UAE commercial and tax laws.

7. Your rights

Subject to applicable law, you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data, or restriction of its processing;
• object to processing and withdraw consent at any time;
• request a copy of your data in a portable format.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

8. Security

We use industry-standard safeguards, including encrypted HTTPS connections and restricted access, to protect personal data. No method of transmission over the internet is completely secure, but we work hard to protect your information.

9. Third-party links

The Website links to third-party sites such as LinkedIn and WhatsApp. Their privacy practices are governed by their own policies, and we are not responsible for their content.

10. Children

The Website is not directed at individuals under 18, and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it last changed.

12. Contact us

Onevia FZ-LLC
United Arab Emirates
Email: [email protected]
Phone: +971 55 155 3291